DELIVERY, CANCELLATION & RETURNS

Rubber Roofing Direct aims to receive, process, and dispatch your order as quickly and efficiently as possible, ensuring that your order is delivered as soon as possible and in perfect condition. All delivery times are based on a five-day working week, so please bear this in mind when placing your order (excludes Saturday delivery).

At Rubber Roofing Direct, we believe in offering a transparent service to our customers with no hidden charges. When you place an order with us, you know exactly what you are buying, how much each item costs, and what delivery charges you will incur, all clearly itemised on the checkout page.

DELIVERY

We want to inform you that shipping costs for your orders will be calculated at checkout. No more guesswork or surprises – you’ll know exactly how much you’ll pay for shipping before you finalize your purchase.

Please browse our extensive collection of products, add your favourites to your cart, and proceed to checkout. Our system will determine the precise shipping cost based on your delivery location, preferred carrier, and package dimensions. This way, you can shop in confidence, knowing you’re only paying what’s necessary to deliver your items to your doorstep.

Enjoy a hassle-free shopping experience with us. Start shopping now and let us handle the logistics while you focus on finding the perfect items.

Please note that we are unable to ship to the Channel Islands or Northern Ireland

Multiple Items

Rubber Roofing Direct aim to deliver your entire order at the same time. Where this is not possible, we will carefully split the order and let you know by email when and what will be arriving separately. It may sometimes be necessary to split orders and send some items separately, but this only applies to very large orders. You will be given a dedicated timeframe, so you know when to expect your order.

Not going to be at the delivery address?

If you are not going to be around when your delivery is attempted, the driver will try your neighbours. If this is not possible, your order will be returned to the local depot, and your order will be redelivered the next working day.

If you know you will be out when the couriers arrive you can leave a note on the door, if you would like your items left in a safe place or with a neighbour, the driver will take this away as your authorisation to leave the goods.

Accepting our Delivery / Damages

Although we make every effort to protect the products so that they reach you in perfect condition, occasionally, they are damaged in transit.  When your order arrives, we recommend that you check it thoroughly before the items are signed for.  Any missing or damaged items must be reported to the courier immediately (and annotated on the delivery note) and must be reported to us in writing or via telephone within 2 working days (or immediately if possible). We will require photos of the damaged items.

If any part of your delivery is faulty or missing, then please contact our customer services team, who will arrange for replacements. If any of the products are damaged or faulty do not accept them.

If you sign for goods without checking them, this is at your own risk. Once signed, the goods are deemed to be of an acceptable standard. In the unlikely event that any items are damaged or missing, we will send out replacements as soon as possible via the same delivery method as the original order. Please note we will not be able to replace damaged items 48 hours after delivery, so please check all items at the time of delivery.

How will my membrane arrive?

Membranes will be folded, rolled and wrapped in protective packaging to ensure easy transportation and minimal damage. Membranes over 40m2 (55kg) will be palletised, secured with banding and offered as a kerbside drop only. The Driver may, at their own discretion, deliver the goods to the desired location.

Returns

• Standard products for return must be received by us within 14 days of your written cancellation notice
• The customer must bear the cost of the return delivery charge (If as customer wishes for us to collect, then a minimum charge of £35 will be applied, plus 0.45p per kg over 50kgs)
• Bespoke and made-to-measure products are not returnable
• Standard products can be returned but must be unopened, undamaged and in their original packaging
• A 30% re-stocking charge will be applied to all returnable products
• Refunds will be made within 14 days of our receipt of the returned goods

 Cancellation

• Orders for Standard Products can be cancelled for any reason within 14 days of receiving your products.
• Notice of cancellation must be sent in writing by either e-mail or letter.

The above is a summary of our Delivery, Cancellation and Returns Policy.  Full details can be found in our Terms & Conditions

Bespoke Products

• Any EPDM membranes cut to a bespoke size (includes all roll widths)
• Any tapes cut to a bespoke length
• Any bespoke colour or bespoke size edge trims
• Any roof lights or lanterns

Training Session Cancellation 

We are only able to cancel pre-booked training sessions if less then 5 working days notice has been given. If then there is less then 5 working days then we are not able to refund any monies paid.